Shipping policy

Shipping Policy

At PupLume, we want your order to reach you as smoothly as possible. Please review our shipping information below.

Order Processing

All orders are processed within 24–48 hours. Orders are not shipped or delivered on Sundays or public holidays. During busy periods, processing may take slightly longer.

Estimated Delivery Times

Destination	Estimated Delivery
United Kingdom 🇬🇧	4–7 days
European Union 🇪🇺	4–8 days
United States 🇺🇸	8–14 days
Australia 🇦🇺	6–13 days

Delivery times are estimates and begin after your order has been processed. Actual delivery times may vary depending on your location, local postal services, customs procedures and other factors outside our control.

Tracking Your Order

Once your order has been dispatched, your tracking information will be sent to you straight away via email, so you can follow your delivery and shop with peace of mind. Please allow some time for tracking updates to appear after dispatch.

Although we do our best to ensure timely delivery, occasional delays may occur due to weather conditions, customs checks, carrier disruptions or peak shopping periods.

If your order has not arrived within the estimated delivery window, please contact our customer support team for assistance.